An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems

Authors

Pratyush Bharati, University of Massachusetts BostonFollow
Abhijit Chaudhury, Bryant UniversityFollow

Document Type

Article

Comments

Published by Elsevier in Decision Support Systems, volume 37 issue 2, 2004. Bryant users may access this article here.

Keywords

Decision-making satisfaction; Web-based decision support system; Information quality; System quality; e-Commerce; e-Business

Publisher

Elsevier

Abstract

Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.