An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems

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Published by Elsevier in Decision Support Systems, volume 37 issue 2, 2004. Bryant users may access this article here.


Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.