Title

A phone of one's own: Texting at the Bryant University reference desk

Document Type

Article

Comments

Published by the American Library Association in C&RL News February 2009, volume 70, number 2

Rights Management

Copyright 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 American Library Association. This document may be reprinted and distributed for non-commercial and educational purposes only, and not for resale. No resale use may be made of material on this web site at any time. All other rights reserved.

Abstract

Librarians take great pride in their continuous efforts to be accessible to their patrons. By summarizing the “Text a Librarian” program at the Douglas and Judith Krupp Library at Bryant University, this article highlights the many ways reference librarians and their services have evolved. This article takes you on a journey through their “eureka moment” to the phone plan and purchase, implemented guidelines and policies and ultimately, their “texting success”.