Title

Improving Sales Performance with Self-Directed Learning

Document Type

Article

Comments

Published by Marketing Management Journal in Marketing Management Journal, volume 22 issue 2, 2013. Bryant users may access this article here.

Publication Source

Marketing Management Journal

Abstract

Superior training is required to develop a sales force with the expertise to achieve and maintain a sustainable competitive advantage in the tumultuous global marketplace. The use of self-directed learning (SDL) has been shown to be an effective method for providing essential training that individualizes employee learning to achieve organizational goals. Salespeople in careers where selfdirection is vital for success (e.g., financial services) benefit from using self-directed teaming projects (SDLPs) to acquire the skills, knowledge and abilities necessary to excel. This study shows that sales managers can have a positive influence on the self-directed learning efforts of salespeople by providing them with self-management training and supervisory support. In addition, use of nonobligatory self-directed learning projects—where salespeople can chose the projects they feel they need—lead to higher levels of perceived performance