Artificial Intelligence Chatbot Perception and Use Across Campus
Document Type
Article
Keywords
AI chatbot; generative AI; technology disruption; technology adoption; higher education
Publisher
Taylor & Francis Online
Publication Source
Journal of Computer Information Systems
Rights Management
Copyright © 2025Informa UK Limited
Abstract
Since the widespread availability of generative Artificial Intelligence (AI) Chatbots, colleges and universities have been grappling with their impact on higher education. The attitudes toward AI Chatbots vary greatly, but most studies focus on specific campus populations. As such, we designed and conducted a survey to capture use and perception of AI Chatbots across the three primary campus populations: faculty (N = 77), staff (N = 110), and students (N = 223). While all three campus populations had similar scores regarding being first adopter of new technology, they had statistically significantly different scores for seven other 5-point Likert scales regarding AI Chatbot use and perception. Despite the differences in their use and perception, subsequent textual analysis indicates that the campus populations share similar concerns about AI Chatbot accuracy, bias, and technology dependency. As such, we provide insight into the attitudes across campus after a sudden and significant technological innovation disrupts educational practices.
Comments
We thank Provost Rupendra Paliwal, Vice President of Information Services Chuck LoCurto, Associate Provost Wendy Samter, and Library Director Laura Kohl at Bryant University for their support of this research. This study was conducted as part of a multi-center collaboration with Ithaka S+R.