Inter-organizational Effects of Quality on a Connected Supply Chain: An Exploratory Case Study

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Successful firms of today succeed through supply chain success rather than individual entity success. Key points to supply chain success include good communication and effective quality goals within the complete supply chain. This paper examines a connected supply chain whose end product is an oven range. All seven entities involved in one of the connected supply chains (from the retailer, Sears, to the manufacturer, Whirlpool, to the sheet metal supplier, J & F Steel) were interviewed. This multiple case study investigated definitions of quality for each entity in the chain along with the inter-organizational effects of quality within the connected supply chain.

Request a copy of the paper from the author: Christopher Roethlein (croethle@bryant.edu)

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