Document Type



technology mediated higher education; online education sentiment analysis

Identifier Data


International Association for Computer Information Systems

Rights Management

Open Access


The 21st century has brought about significant change to both business organizations and educational institutions. One of the more important changes in delivering higher education is the development and growth of technology mediated higher education (online programs), delivered by both non-profit and for-profit college and university programs. These programs provide students with expanded opportunities to further their education and have enrolled hundreds of thousands of students in courses of study. This study assesses business school programs offering technology mediated higher education using five quality metrics: 1) external review and accreditation; 2) affordability; 3) admissions and graduation; 4) online students reviews and 5) selected online education quality issues for five technology mediated programs. The results show that among the five selected online programs, they all receive some type of accreditation, have low cost per credit and have a low or no admission standards. The areas that the students most likely discuss in the online reviews include professor, advisor, financial aid, job, and experience. A sentiment analysis of 3,596 student online reviews shows that more than half of the reviews are positive, and the average sentiment score is close to 1 (on a scale of -5 to +5)