An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems
Decision-making satisfaction; Web-based decision support system; Information quality; System quality; e-Commerce; e-Business
Web-based information systems are increasingly being used for decision support applications. However, few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web-based decision support systems. Using structural equation modeling (SEM) approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.