communication; crisis management; senior management
Casualty Actuarial Society
Communicating technical information, especially in a crisis situation and particularly when the audience does not share the technical background, is a challenge that actuaries frequently face. This essay describes the dynamics and issues involved in crisis communications and provides some recommendations for actuaries confronting such a situation.
Recommended CitationGorvett, Rick; Morse, Chris; and Volkman, Julie, "Communicating in Crisis Situations" (2020). Communication Journal Articles. Paper 141.