Quality Communication Within A Connected Manufacturing Supply Chain

Christopher Roethlein, Bryant University

Document Type Article

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Four business entities in a connected supply chain are analyzed in a case study analysis. The end product in this supply chain is a life safety system. The investigation focused on passing on and interpreting quality goals, alignment of quality goals and existence of partnership with the connected supply chain. Minimum levels of goal communication were found as well as dissimilar goal alignment. Few entities believed that true partnerships existed and success in this supply chain was attributed to the strength and dominance of the manufacturing entity. The Manufacturer was found to be the dominant entity and the supply chain was found to be successful even though quality communication weakens and essentially disappears at either end of the supply chain.