The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review
Perceived Supervisory Support; Boundary Spanning Employees; Job Satisfaction; Organizational Commitment; Performance; Turnover Intentions
Journal of Business Research
This article is a meta-analytic study examining the moderating effect the boundary spanning role has on the relationship between perceived supervisory support (PSS) and other important constructs within the marketing domain, including: job satisfaction, organizational commitment, performance, and turnover intentions. There was a positive relationship between PSS and every construct except turnover intentions, which was negative. Along with this, three out of the four relationships were stronger for boundary spanners as compared to non-boundary spanners. Overall, managers aimed at meeting organizational objectives (e.g. performance; turnover) should provide supervisory support to boundary spanning employees.
Recommended CitationBoyer, Stefanie L. and Edmondson, Diane R., "The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review" (2013). Marketing Department Journal Articles. Paper 31.