How to Manage Conflict in the Organization

Authors

Gregg Carter, Bryant University
Josephy F. Byrnes, Bentley University

Document Type

Book

Comments

1994 (1st ed.); 2006

Keywords

management; conflict management

Publisher

American Management Association

Rights Management

American Management Association, ©2006.

Abstract

Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. Youĺl discover how to spot potential interpersonal conflicts-and defuse them before they flare up. Youĺl understand how, when, where and why to apply the five favored conflict-resolution approaches, and youĺl develop the insight and intuition you need to make them work.