Online Interactions, Offline Behaviors: A Study of Social Media Feedback as an Indirect Predictor of Prosocial Behaviors at Work
Document Type
Article
Keywords
social media feedback; cognitive resources; prosocial behaviors
Publisher
Emerald Publishing Limited
Publication Source
Journal of Managerial Psychology
Rights Management
Copyright © 2025, Emerald Publishing Limited
Abstract
Purpose
This study examines affective, cognitive and behavioral workplace outcomes of interpersonal interactions on social media.
Design/methodology/approach
Full-time employees reported their social media interactions, emotional states, cognitive resources and workplace proactive behaviors at work twice a week for eight weeks.
Findings
The results demonstrate that favorable written comments on social media (but not the number of likes) have a positive indirect relationship with cognitive resources necessary for engaging in prosocial behaviors at work.
Research limitations/implications
The findings advance our understanding of how positive social media interactions impact workplace prosocial behaviors.
Originality/value
This finding advances our understanding of the workplace repercussions of interpersonal interactions on social media.