"Online Interactions, Offline Behaviors: A Study of Social Media Feedba" by Zahra Heydarifard, Dina V. Krasikova et al.
 

Online Interactions, Offline Behaviors: A Study of Social Media Feedback as an Indirect Predictor of Prosocial Behaviors at Work

Document Type

Article

Keywords

social media feedback; cognitive resources; prosocial behaviors

Publisher

Emerald Publishing Limited

Publication Source

Journal of Managerial Psychology

Rights Management

Copyright © 2025, Emerald Publishing Limited

Abstract

Purpose

This study examines affective, cognitive and behavioral workplace outcomes of interpersonal interactions on social media.

Design/methodology/approach

Full-time employees reported their social media interactions, emotional states, cognitive resources and workplace proactive behaviors at work twice a week for eight weeks.

Findings

The results demonstrate that favorable written comments on social media (but not the number of likes) have a positive indirect relationship with cognitive resources necessary for engaging in prosocial behaviors at work.

Research limitations/implications

The findings advance our understanding of how positive social media interactions impact workplace prosocial behaviors.

Originality/value

This finding advances our understanding of the workplace repercussions of interpersonal interactions on social media.

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